Qualifications

•  Technical secondary school education or above, majoring in electrical automation, mold, mechanical automation, or related fields;

•  2+ years of after-sales service experience in the automation industry;

•  Willingness to travel, ability to follow work arrangements, strong independence, good analytical and summarizing skills, and strong service awareness;

•  Preferred: Candidates with after-sales service experience in injection molding downstream automation, In-Mold Labeling (IML) systems, or industrial robots are preferred.

  Responsibilities

•  Commissioning and application of equipment at the factory;

•  Efficiently complete daily installation tasks according to work plans;

•  Responsible for on-site equipment installation, commissioning, and acceptance follow-up;

•  Communicate proactively with customers, properly resolve on-site issues, and minimize customer complaints;

•  Communicate, organize, and provide timely feedback on customer requirements to ensure the implementation and execution of after-sales service plans;

•  Follow up on and collect after-sales service payments for services provided outside the warranty period;

•  Assist the After-Sales Supervisor with regular customer follow-ups and customer satisfaction management.